Refunds & cancellations
Last updated: 21 August 2026
Scope
This policy covers professional fees for conversion reporting engagements, funnel diagnostic reviews, and monthly conversion briefings commissioned from RidgeCore Service. It does not cover software subscriptions or physical goods — we do not sell those.
Eligibility
Refunds depend on how far the brief has progressed and whether a deposit or monthly invoice was paid.
Timeframe to request
Email hello@service-ridgecore.click within 14 days of the invoice date (or within 7 days of a monthly briefing invoice) to request a refund or cancellation review.
Full refund
A full refund of fees paid applies if we cancel the engagement for our own capacity reasons, or if you cancel in writing before we begin data cleansing and you have not received a draft pack.
Partial refund
If work has started (intake complete and cleansing underway) but no draft has been delivered, we may refund 50% of fees paid after deducting time already booked. Once a draft pack is delivered, fees for that engagement are non-refundable except where required by law.
Non-refundable items
- Completed final packs delivered and accepted
- Third-party data costs you asked us to purchase on your behalf
- Rush surcharges once the rush slot has begun
Monthly briefings
Cancel with 30 days’ written notice. The current month’s invoice remains payable if the briefing call or pack for that month has already been delivered. Prepaid months beyond the notice period are refunded.
Deposits
Deposits reserve analyst time. If you cancel after the reserved start date and before draft delivery, the deposit is non-refundable; remaining balance invoices are cancelled.
No-shows
Missed intake or briefing calls without 24 hours’ notice may be charged as a one-hour desk fee at our standard hourly rate stated on the fee outline.
Work already started
Charts in progress remain our property until invoices are settled. We can provide a partial dump of completed charts at our discretion when a partial refund is agreed.
Process & timing
Approved refunds are processed within 14 working days to the original payment method. Confirm bank details if your provider requires a manual transfer.
Rescheduling
You may reschedule an intake or briefing call once without charge if you give at least 48 hours’ notice.
Contact for refund requests
RidgeCore Service Ltd, Office 11, 19 Sample Avenue, Manchester ZZ2 2AB. Phone +44 161 000 3290. Email hello@service-ridgecore.click with your invoice number and reason for the request.